• Daily review of flight service tickets for accuracy, input corrections into CxP Portal

• Perform SAP back-flushing

• Manually create billings for charters (101C) and off-scheduled flight activity

• Audit flight tickets prior to cycle change assuring accuracy of menus and billing codes

• Research billing discrepancies, assist with resolution due to price, quantity and service discrepancies

• Escalate to Account Services Group any billing, pricing and cycle related issues

• Assist dispatcher with processing of flights, communication with internal and external customers

• Assist with other tasks and special projects as needed

Qualifications

Education:

• High school diploma or GED

Work Experience:

• Minimum of 1 year of experience in an administrative role is required

Technical Skills: (Certification, Licenses and Registration)

• None

Language / Communication Skills:

• Ability to communicate well with internal and external customers verbally and in writing

Job Dimensions

External Relationships: Customers and vendors

Work Environment / Requirements of the Job:

• Excellent Microsoft Windows, Excel and Word skills.

• 2 years of experience in Microsoft Office Suite.

• Detailed oriented

• Good basic math, analytical, follow-up, problem solving and organizational skills

• Familiar with ERP software and SAP experience a plus.

• Airline and food manufacturing industry experience helpful

• Ability to adapt well to change and change management

• Must be able to understand and apply basic knowledge of an ERP system

• Must have a solid working knowledge of MS Excel and MS Office

• Must have excellent attention to detail

• Must thrive in a team-based environment

• Must have the ability and desire to meet required timelines, and be proactive in problem solving

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence
- We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
- We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion
- Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
- We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility
- We care about what we do, and we understand the impact we have on others and the planet.
- We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Respect
- Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
- We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup