The Manager is responsible for all facets of day-to-day operational tasks. The Manager also ensures quality, efficiency and consistency in the execution and implementation of operational policies and standards. The manager is responsible for operational targets and goals and serves as the primary point of contact for ground operations, ticket counter, and/or gate and oversees the supervisors and Crewmembers in these areas. Essential Responsibilities: Ensure that quality of customer service is in-line with the high expectations Customers have for JetBlue Manage the daily operations of a shift, including payroll issues, safety, staffing and scheduling Manage the operational performance by overseeing the daily flight operation to meet or exceed the established performance goals Monitor TSA inline screening of baggage and ensures timely processing of baggage Resolve Crewmember and Customer issues Participate in ad hoc committees; respond to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the Crewmembers Manages all Business Partner relationships and monitors performance and compliance. Other duties as assigned Is accountable to senior management for ensuring the safety and security of ground handling operations Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards All other duties as assigned Minimum Experience and Qualifications: High School Diploma or General Education Development (GED) Diploma Five (5) years of related experience Three (3) years prior Part 121 airline experience Able to travel and/or work flexible hours/shifts, including holidays and weekends Must be able to read, write, and speak English Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements Proficient knowledge in Microsoft Services and Company required software and application Strong verbal and written communication skills Strong Customer Service Skills Ability to work independently with a sense of urgency and attention to detail Depending on location, may need to acquire and maintain a United States Customs Clearance Must possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards. Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge Available for overnight travel (20%) Must pass a pre-employment drug test Legally eligible Must be legally eligible to work in the country in which the position is located Authorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience and Qualifications: Bachelor’s degree Two (2) years of prior operational experience Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Able to maintain a professional appearance Be willing to travel as needed for training and company sponsored meetings. When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities The use of Chat. GPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. Equipment: Computer and other office equipment Tug, push back tractor, forklift, deicing vehicle and other ground service equipment Work Environment: Airport environment Subject to weather and elevated noise levels within airports Ability to stand for an extended period of time High noise area (jet engines) Shift work and irregular hours due to irregular operations Physical Effort: Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed. Compensation: The base pay range for this position is between $81,000.00 and $136,200.00 per year.. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more. .buttontextbeb 4264 ca 52 c 0754 a{ border: 1 px solid transparent; } .buttontextbeb 4264 ca 52 c 0754 a:focus{ border: 1 px dashed #0000 aa !important; outline: none !important; } JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis. Nearest Major Market: Queens Nearest Secondary Market: New York City

search terms: Manager+Customer Service